How we would approach it
- Corporate WhatsApp Business Platform
- Shared inbox and agent permissions
- Assignment, status and escalation workflow
- Controlled drafts, summaries and CRM handoff
Solution Blueprint
WhatsApp Sales and Service Control
A company receives valuable conversations through WhatsApp but cannot reliably assign ownership or measure service.
Designed outcomes
- Operational ownership
- Response-time visibility
- Unanswered-message alerts
- Supervisor reporting
Human control and limitations
This blueprint covers the connected corporate platform, never private employee accounts. API access and provider terms must be confirmed.
Measures that matter
Success measures are agreed during discovery and baselined before automation begins.
- Median first response
- Answered within target
- Unattended conversations
- Workload and escalations
A system, not a gimmick
People, process, data and AI—designed together
Every connection is scoped, permissioned and measured.
Controlled AI layer
Business systems
Approved knowledge
Human decisions
Metrics & monitoring
Make it operational
Discuss this use case
We will test fit, constraints and a responsible pilot path.