How we would approach it
- Inventory trusted sources
- Design permission-aware retrieval
- Require citations and uncertainty handling
- Measure unanswered questions and feedback
Service
Internal Knowledge Assistants
Policies, procedures and technical knowledge are scattered across documents and tools, making reliable answers slow to find.
Designed outcomes
- Faster knowledge access
- Consistent policy guidance
- Better onboarding support
- A visible knowledge-gap backlog
Human control and limitations
The assistant answers only from approved sources and access scopes. High-impact decisions remain with qualified people.
Measures that matter
Success measures are agreed during discovery and baselined before automation begins.
- Answer acceptance
- Source coverage
- Escalation rate
- Time to answer
Make it operational
Discuss this use case
We will test fit, constraints and a responsible pilot path.